What are The Flower Room normal delivery days and times?
Normal delivery hours for The Flower Room are between 9am and 5pm Monday-Friday, 9am to 3pm Saturday and Sunday. Deliveries outside these times may be available on request.

What areas do The Flower Room deliver to?
The Flower Room has a network of affiliates around the world and can deliver to almost anywhere in the world. Please note that products, packaging and or containers may vary in some interstate and or regional areas. For interstate orders please call and speak to one of our friendly staff on (+61 2)9550 3100.

Can I order items online for delivery outside of Australia?
We do offer delivery outside of Australia. If you wish to place an order for delivery of an item outside of Australia, please call to speak to one our friendly staff members on (+61 2)9550 3100 or email us at info@theflowerroom.com.au and we will gladly assist you.

What is the deadline for placing an order online to guarantee same-day delivery?
Orders must be placed by 12pm (AEST) Monday - Friday and by 12pm (AEST) Saturday - Sunday to guarantee same day delivery. Any specific information about your delivery will be forwarded to you at that time.

Can you guarantee a specific time for a delivery?
The Flower Room cannot guarantee a specific delivery time. We will make every attempt to fulfill your request. All orders to businesses will be delivered by close of business given that correct delivery details have been supplied.

Do you ring the recipient prior to delivery?
You can request us to call the recipient prior to delivery by putting a note in the "special instructions" field on the order page. Please note, that all deliveries to hospitals are confirmed prior to delivery.

What happens if the recipient is not at home?
If the recipient is not home when the delivery is made the gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so. Otherwise, a calling card will be left on recipient's door or in their letterbox asking them to call us to arrange a suitable for re-delivery. Additional charges may apply.

What happens if the delivery details supplied are incorrect?
Firstly, The Flower Room will attempt to find the correct address. If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, The Flower Room will contact the customer and additional charges may apply for re-delivery. However, if the flowers are delivered to an incorrect address and are not recovered, The Flower Room cannot accept any responsibility for such loss. It is the obligation of the customer to supply accurate details at the time of ordering.

What happens if I did not receive any confirmation or receipt emails for my order?
If an order has been placed and it has failed during the shopping process, one of the staff members at The Flower Room will contact you on the contact number provided to rectify the issue.

What happens if I change my mind or would like to cancel the order?
You can only change the order or delivery address if 24 hour notice is given to The Flower Room and the gift has not been processed. In order to change the order, delivery address or cancel the order you will need to contact The Flower Room (+61 2)9550 3100. Additional charges may apply.

What is the currency of the prices shown?
All prices on the The Flower Room website are shown in Australian Dollars (AUD).

Is there something you would like to send but it isnt shown on the The Flower Room website?
If you require a special arrangement, planning for a big event or have specific flowers you are looking for; please contact one of our friendly staff members on (+61 2)9550 3100 to assist your special order.

Further Information
Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may have.
Phone: (+61 2)9550 3100 or you can also send an to email: info@theflowerroom.com.au